Intentional forgetting of business process-related activities in manufacturing

Background:

In the course of digitalisation, work settings are changing. The current changes are not only leading to integrating new technologies and tools into digitalised production processes. Instead, users and information systems must be able to deal with constantly growing amounts of data and information. Intentional, controlled forgetting thus becomes the functional counterpart of data collection and learning. The recall of what has been learned is mediated by cue stimuli, among other things. Forgetting can be promoted by manipulating the work environment's cue stimuli (persons, objects, instructions).

Main research question:

How are production processes and modified work routines learned, and under what circumstances is what has been learned willingly forgotten again?

The main research question investigates:

Research is conducted into how people cope with changes in the production process in the case of overlearned, automatic routine activities and how they can be supported in adapting by changing the working environment.

Research objective:

The aim is to experimentally determine the influence of reward, punishment or time pressure on learning processes and how retrieval cues should be designed to support them.