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In principle, the same rule applies for a refund as for normal courses. If the cancellation of the course is the responsibility of Academic Sports, course fees will be refunded.
You can find the refund form here:
https://www.uni-potsdam.de/en/hochschulsport/coronavirus/refund-form
You can use the form to get a refund of the fees paid for sports courses that had to be cancelled or could not even start due to Corona.Units that were not attended by participants or cancellations that are in the responsibility of trainers will not be considered with this form.
There is a refund form that must be filled out for each course individually. Therefore, even if you have booked more than one course, you will only be reimbursed for the courses that are requested individually using the form. You can find the application form under the following link:
https://www.uni-potsdam.de/en/hochschulsport/coronavirus/refund-form
In the refund form, the account including the corresponding account holder and IBAN should be indicated to which the amount is to be transferred. It does not have to be the same account as for the payment, nor does it have to be your own account.
The number of refunds for a course program is in the mid four-digit range. Please understand that especially in the beginning the processing takes some time. We try to process the refunds as quickly as possible. Please refrain from inquiring about the processing status in the office, as this will only cause further delays. The maximum processing time is eight weeks.
The amount of the refund depends on the number of course units cancelled. If the entire program is cancelled, the full fees will also be refunded. If a course that has already begun or has not been completed is cancelled, fees will be refunded on a pro-rata basis for the cancelled dates.
No, the office can filter and sort out the duplicate forms through our booking system. However, even in this case, the duplicate form does not replace another paid course.
In most cases we can quickly correct a wrong course number, a wrong sport period or a numerical error. If in individual cases we are unable to correct a mistake or the personal data entered is incorrect, we will contact you directly.
Refunds are possible backdated 12 months from the date of booking.
The money will be transferred to the account specified in the form. Please note that multiple courses can be bundled into one transfer. Before submitting the request to the office, please check your account for payments received from the “Verein zur Förderung des Hochschulsports” and the reference "Rueckerst. Kursxy." Generally, refunds are issued after four weeks at the latest.
If a course program is partially or completely cancelled, the course place cannot be kept. A new program will be created, which must also be booked again.
With us, of course! We have an extensive online program available for booking that can be streamed live right into your living room. In addition, we have created some on-demand offers that can be accessed at any time and are free of charge. You can find an overview of our current offers under the following link:
https://www.uni-potsdam.de/en/hochschulsport/sports-programme-gym/offers-by-contact-form
We would like to know that too. We hope to be able to offer face-to-face courses again in the summer semester of 2021. If it is possible sooner, we will adjust the program to loosen up as soon as we can. Until then, stay healthy!
University of Potsdam
Zentrum für Hochschulsport
Am Neuen Palais 10, Haus 13
14469 Potsdam
Tel.: +49 331 977-1261
Fax: +49 331 977-1281
E-Mail: hochschulsportuuni-potsdampde